Virtual Box Office has a wide range of features designed to simplify the process of managing your events and activities. Whilst the focus of the application is on bookings and ticketing, there are many marketing and communications tools available.
Event Ticketing & Bookings
Virtual Box Office is an entirely web-based ticketing solution, allowing organisations to manage, market and sell tickets online, without the need to purchase costly computers or software.
The system offers a number of key features, including:
- Unlimited events, performances and price options
- Real-time Customer and visitor tracking
- Design-your-own-eTickets
- Built-in payment gateway, or bring your own!
- Free email and SMS alerts
- Call Centre integration
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Customer Relationship Management (CRM)
Customers can be managed entirely through Virtual Box Office, recording site visits, purchase history and marketing preferences.
When using our Call Centre or Inbound functionality, customer calls can also be logged against customer records, providing a detailed analysis of call-to-sale conversion rates.
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Event Management
Virtually any type of event can be managed through Virtual Box Office, from live performances, online events and festivals. Currently offering General Admission style ticketing, Virtual Box Office will be launching an advanced seating allocation service in 2011.
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Real-Time Reporting
It is critical to Event Managers that all statistics and data around site visitors, purchasing and enquiries be made avaialble in real-time, on demand. Virtual Box Office provides comprehensive data mining and reporting capabilities to users of the system.
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Media Library
A powerful yet easy-to-use Media Library provides access to all customers media (images, videos, documents, etc) from a single location. Media can be used in a variety of locations, from e-Tickets to Events and more.
Dynamic Web Forms
Create your very own online forms, to collect customer registrations, run competitions or offer surveys to your visitors.
Web Forms are dynamically created and maintained through the Virtual Box Office system, and don't require any knowledge of HTML or database technologies. All submissions are stored on the system and able to be downloaded in a variety of popular formats.
Call Centre and Inbound Call Integration
Many organisations have their own 13, 1300 or 1800 number, offering a simpler, more professional number for patrons to call.
Virtual Box Office can integrate existing (or provide new) 13, 1300 or 1800 numbers into the system, allowing for online configuration changes (answer points, overflows, and more) as well as provide online comprehensive call usage statistics.
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SMS Marketing
The use of SMS as a marketing format is becoming more and more popular. Virtual Box Office offers an integrated SMS delivery service for customers, at very competitive rates.
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Merchant Services
Customers can utilise Virtual Box Office's built-in merchant facility to process credit card payments, or integrate their own into the system. Most popular payment gateways are supported.
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