Many organisations have their own 13, 1300 or 1800 number, offering a simpler, more professional, easy to remember number for patrons to call.
Virtual Box Office can integrate existing (or provide new) 13, 1300 or 1800 numbers ino the system, allowing for online configuration changes (answer points, overflows, and more) as well as provide online comprehensive call usage statistics.
Inbound number portability will allow you to choose your preferred Inbound Service Provider for 13, 1300 or 1800 services while retaining your existing inbound service number.
Our Inbound Voice Services deliver:
- 13 and 1300 Inbound Voice Services – (6 and 10 digit numbers) where customers pay a local call cost from a fixed line phone anywhere in Australia.
- 1800 Inbound Services- (a 10 digit number) where customers call you free of charge from a fixed line phone anywhere in Australia.
- High Quality fully redundant Total National Network.
- Extremely competitive and individually tailored rates.
- Flexible routing options providing optimum customer service.
- Comprehensive management reporting and billing system.
- Comprehensive online reporting in near real time.
- Simple and easy application, registration and porting process, with prompt activation and/or transition of your current services.
Reporting
Virtual Box Office offers a variety of online reporting tools for Inbound Services, including real-time reports for:
- Calls by hour, day, month and year
- Call duration analysis
- Answer point reporting per hour, day, month, year and per answer point
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